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Frequently Asked Questions

Interchange is the “true cost” of processing a credit card transaction. For every credit/debit card, there is a pre-set rate for processing transactions—the rates vary from card to card and are set by the card-issuing banks. These Interchange rates apply to all merchant service providers, so every provider, regardless of size, pays the same Interchange rate.

Contact our Bankcard Services Support Team at support@getbankcard.com if you need help understanding your pricing.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment.

If you see a PCI non-compliance fee on your bill, that most likely means you have not completed your PCI compliance requirement. If you need to become PCI compliant, please call our Support Team at 800-520-4488 to receive further instruction.

To View:

Once your account with Bankcard Services is approved and activated, you will receive a welcome email with details to access your statements through our online portal. Once logged in, you can do much more than just view your statement. To learn more, watch the short video below about our online portal.


To Read:

For an explanation on how to read and understand your monthly statements, watch the video below. If you have additional questions please contact a member of our Support Team at either support@getbankcard.com or 800-520-4488.

Transactions settled by 7:00PM EST will appear in your bank account the next business day. Any transactions settled after that time will appear in your account in 2 business days. If you don’t see transactions appearing in your bank account after 2 business days, please contact our Support Team at support@getbankcard.com.

Charges for processing fees will be debited between the 1st and 7th of every month.

You can either submit a request through our online portal or you can contact a member of Bankcard Services Support Team at either support@getbankcard.com or 800-520-4488. Updating your bank account can take 1–2 business days after everything has been submitted properly. If anything needs to be looked at further, it can take 3–5 business days. Please also be prepared to submit a voided check or a signed letter on bank letterhead from your bank.

Once you are approved, you will be sent a welcome email with your gateway provider and their information. Please contact your gateway provider listed in the email and they will assist you throughout the integration process.

Voice Authorization is a security measure used by the credit card industry to prevent fraud. Voice Authorization ensures that a particular purchase is being authorized by the actual card-holding customer and not someone else. Call 800-228-1122 to obtain voice authorization. This number can also be found on the sticker on the side of your terminal.

If your terminal is running slower than normal, that could be an indication that it is experiencing a communication issue.

  1. First you should check to make sure all the cords are plugged in correctly.
  2. You can try to power cycle the terminal by unplugging it for 60 seconds and then plugging it back in.
  3. If you are running on Ethernet you should check to make sure your internet is running smoothly by resetting the router.
  4. If you are running on dial-up, please confirm with your provider that your area is not experiencing any interruptions.

If you are still having the same issues after completing the steps above please contact a member of the BankCard Services Support Team at 800-520-4488 for further assistance.

Contact Support

We’re here to support you.

If you can’t find the answer you need in the frequently asked questions above or need further assistance, give us a call at (800) 520-4488 or complete our support form above and we'll reach out to you.

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